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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
3 years ago
Solved

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    3 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey amcoffice, thanks for bringing this to our attention.

 

Can you open the Dropbox app, tap on "account", then on the gear icon, then on "clear cache", to see if that helps?

 

Keep me posted.

amcoffice's avatar
amcoffice
Experienced | Level 11
3 years ago

Stuck notification red circle cleared after I uninstalled and reinstalled the iPhone app - hopefully that's not a recurring issue.

Thank you.

  • Rick17's avatar
    Rick17
    New member | Level 2
    3 years ago
    I have the same issue on my iPhone. Brand new problem. Never had this before.
  • Dronkie's avatar
    Dronkie
    New member | Level 2
    3 years ago

    .

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