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JGersh's avatar
JGersh
Helpful | Level 5
3 years ago
Solved

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    3 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
JGersh's avatar
JGersh
Helpful | Level 5
3 years ago

When I directly click on any of the “unread” messages it opens the message and allows me to do nothing else.  It does not change it to read or allow me to delete.  At the main message window when I click on the three dots and try to “mark all as read” nothing happens. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Happy to hear that, amcoffice!

 

If the issue does come back, please let us know.

 

Have a great day!

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