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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
3 years ago
Solved

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    3 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Phcalc, sorry to jump in here, but could you clarify your device's exact OS and version?

 

A screenshot of the alerts you mentioned would also help!

Phcalc's avatar
Phcalc
Helpful | Level 6
3 years ago
The version of Dropbox is 218.2.2 on an iPhone 12.

I cannot seem to be able to upload a screenshot of the alerts that remain “unread” after I read them. Sorry

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