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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
3 years ago
Solved

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    3 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
PaulTexan's avatar
PaulTexan
New member | Level 2
3 years ago
Exact same issue. There are 4 messages showing as unread. But the notification says it’s 3. Cannot mark as unread.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey PaulTexan, sorry to hear that.

     

    Could you try rebooting your device and/or clearing the app's cache and let us know if this persists? 

    • Phcalc's avatar
      Phcalc
      Helpful | Level 6
      3 years ago
      I’ve rebooted device, app, cleared cache. I have latest version. Problem still there. It’s changed to 4 unread now as another alert appeared.

      Anything else to try. ?
    • JGersh's avatar
      JGersh
      Helpful | Level 5
      3 years ago

      The same issue continues to exist regardless of your suggestions.  Please advise ?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi all, thanks for flagging this with us. 

         

        For anyone who's still affected, could you completely uninstall the Dropbox app from your device and re-install it anew?

         

        Let us know of any updates!

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