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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
3 years ago
Solved

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    3 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
JGersh's avatar
JGersh
Helpful | Level 5
3 years ago

The same issue continues to exist regardless of your suggestions.  Please advise ?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, thanks for flagging this with us. 

 

For anyone who's still affected, could you completely uninstall the Dropbox app from your device and re-install it anew?

 

Let us know of any updates!

  • Phcalc's avatar
    Phcalc
    Helpful | Level 6
    3 years ago
    I logged out then logged back in. The errant alerts disappeared. I did not uninstall Dropbox. While the latter may work the easier former may work for you.
  • JGersh's avatar
    JGersh
    Helpful | Level 5
    3 years ago

    I tried uninstalling and reinstalling the app a second time and this time the notification went away 🤔

    • Soterios's avatar
      Soterios
      Explorer | Level 4
      3 years ago
      I had the same issue on my iPhone. Clearing the cache did not work, but logging off and back did work for me. But that in turn reset my camera upload settings and now it seems to be starting that process over. Sigh.
      • AlexGP's avatar
        AlexGP
        New member | Level 2
        3 years ago

        This issue has been bothering me for a while now and several updates of the App did not solve the problem. 

        Reinstalling or just logging off, seems not to be an option, as I am warned, that I'll loose all my private offline data.

         

        Also I am afraid, I'll loose all the sync settings.

         

        Please fix the software bug

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