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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
3 years ago
Solved

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    3 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
Philip R.10's avatar
Philip R.10
New member | Level 2
3 years ago
I am also having this same issue. Noting I do will make it go away. You need to address this bug asap. I don’t want work arounds. I want a solution. I pay for this app so give me my money’s worth.
  • clira's avatar
    clira
    Collaborator | Level 9
    3 years ago

    Having the same problem on my iPhone(iOS 16.3.1, app version 320.3) and my iPad(16.3.1/  320.3).  On the iPad, the stuck notification count is only inside the app.  Cleared cache, won’t go away(not deleting and re-adding since I am a free user).  But on the iPhone, the notification is on the phone’s Home Screen- really, really annoying and a distraction from *real* notifications.  

    • Phcalc's avatar
      Phcalc
      Helpful | Level 6
      3 years ago
      I signed out and resigned in. Problem disappeared. But developers have to solve this issue.
      • clira's avatar
        clira
        Collaborator | Level 9
        3 years ago

        Thanks Phcalc , that did it for me on both devices.  I agree that it should be fixed though.

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