Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
3 years ago
Solved

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    3 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
clira's avatar
clira
Collaborator | Level 9
3 years ago

Just discovered something VERY nasty- signing out and then back in again resets the need for a passcode.  If you signed out and back in again as a fix for the notifications, you may want to check your app settings and see if a password is still required.  Or just click the Dropbox icon and see if you get the passcode prompt.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
clira wrote:

... signing out and then back in again resets the need for a passcode.

That is the intended behavior. You still need to sign back in, so the app and your account are not accessible once you sign out.

  • clira's avatar
    clira
    Collaborator | Level 9
    3 years ago

    Right, but after you sign back in, you may not realize that the passcode has been turned off, and that you need to turn it back on again.  I thought that the passcode requirement was linked to my profile or account settings, but it’s not.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!