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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
3 years ago
Solved

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    3 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
dmarie26's avatar
dmarie26
Explorer | Level 4
3 years ago

Dropbox version 170.4.5895

Sync status: Your files are up to date

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Rick17, have you tried uninstalling the app and then re-installing it, like Jay suggested above? 

 

Also dmarie26, could you send me a screenshot, of your notification area on your desktop, where you notice this issue? 

  • dmarie26's avatar
    dmarie26
    Explorer | Level 4
    3 years ago

        

    • Phcalc's avatar
      Phcalc
      Helpful | Level 6
      3 years ago
      Well. I reported we can get rid of alerts (unread messages which have been read) by signing off and signing in. Yes it works until next alert. Now I have it back.

      Signing off and on is not a fix.

      DropBox get the glitch fixed.
    • dmarie26's avatar
      dmarie26
      Explorer | Level 4
      2 years ago

      On 3/24/23, I posed this issue (notification flag won't go away). Now, a year later, I revisited the forum for the same issue. Why can't Dropbox fix the problem, glitches, or what ever it's called. I am beyond frustration.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey dmarie26 - sorry to hear about this.

         

        Could you clarify the version and status of the Dropbox desktop app on your computer? 

         

        Have you tried clicking on  "not now/ show me how/ maybe later" on the top banner of the app window?

  • dmarie26's avatar
    dmarie26
    Explorer | Level 4
    3 years ago

    Megan,

     

    What is the solution?

    It looked like the issue was marked as resolved; I don't think it is.

     

    While all the suggestions here are helpful (uninstall/reinstall, turn off notifications, etc.), these are short-term fixes. Uninstalling & reinstalling are out of the question for me; it would take forever for the re-sync to complete.

     

    Please let me know. Thanks.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi all, thanks for your reports so far.

       

      I just wanted to mention that this issue is on our radar and the team is currently looking into it. 

       

      We'll let you know more as soon as we have an update. 

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