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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
3 years ago
Solved

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    3 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
dmarie26's avatar
dmarie26
Explorer | Level 4
3 years ago

Megan,

 

What is the solution?

It looked like the issue was marked as resolved; I don't think it is.

 

While all the suggestions here are helpful (uninstall/reinstall, turn off notifications, etc.), these are short-term fixes. Uninstalling & reinstalling are out of the question for me; it would take forever for the re-sync to complete.

 

Please let me know. Thanks.

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, thanks for your reports so far.

 

I just wanted to mention that this issue is on our radar and the team is currently looking into it. 

 

We'll let you know more as soon as we have an update. 

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