Forum Discussion

Cerebro's avatar
Cerebro
Helpful | Level 6
5 years ago

Notification Badge in Menubar Icon - How Do I Make It Go Away?

Hi.  I'm running Dropbox v121.4.4267 on Mac OS High Sierra.  I don't if something happened with an automatic update.  Now, I'm getting something I haven't seen before.  I, suddenly, have a red badge ...
desktop
Setting up the apps
Koorbloh's avatar
Koorbloh
Explorer | Level 3
3 years ago

The version is V187.4.5691  not quite sure what you  mean by synching "status..." my files are synching, but the blue synching icon does not function...

 

koorbloh

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there Koorbloh, sorry to jump in here, but could let us know if you tried accessing your notifications on the desktop app to see if there's any unread notification that's causing this?

 

Any additional information or screenshots are more than welcome! 

  • Koorbloh's avatar
    Koorbloh
    Explorer | Level 3
    3 years ago

    that's the first thing i did. no notifications! but there was an old transfer that had no gone through. but i deleted that. red numeral on two different computers.

     

    koorbloh

    • Koorbloh's avatar
      Koorbloh
      Explorer | Level 3
      3 years ago

      the notifications read "all quiet now...."

       

      koorbloh

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Koorbloh, would you mind sending over a screenshot of the icon, so we can have a visual of this as well?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!