Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Peter Marigold's avatar
Peter Marigold
Explorer | Level 3
10 months ago

Online only files still taking up space on hard drive!

I'm trying desperately to clear out my hard drive (so Photoshop can open!) and have made tons of folders and files 'online only' sometime ago.   However, when I inspect the the folders and files ...
desktop
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey there, @Peter Marigold, let's jump right into this! 

 

As a first step, would you mind clarifying your device's OS, the version of the Dropbox app that you're using and your app's syncing status at the moment? 

 

Do you see the grey, cloud icon inside the folders too, when you look at the files?

 

Keep me posted, and we'll take it from there!

  • Peter Marigold's avatar
    Peter Marigold
    Explorer | Level 3
    10 months ago

    Hi Megan, thanks very much for the reply. 

    I'm using Windows 10. 

    I actually can't see how to know what Dropbox version I'm using!... I looked in properties - but it doesn't state this. 

    The files all have the grey cloud  - and my devices are all syncing correctly. So files appear on each device via the cloud. 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey @Peter Marigold!

       

      You can locate the app's syncing status, and version by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi. Can you try that? 

      • Peter Marigold's avatar
        Peter Marigold
        Explorer | Level 3
        10 months ago

        Aha!

         

        205.4.5765

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!