We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Online only files still taking up space on hard drive!
I'm trying desperately to clear out my hard drive (so Photoshop can open!) and have made tons of folders and files 'online only' sometime ago.
However, when I inspect the the folders and files ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThanks @Peter Marigold!
Would you be able to also send me a screenshot of the app's current syncing status, along with one more screenshot showing that the files take-up space on the device, please?
Okay - this is the status. It has issues with 9 files - but they're irrelevant programme files. All else is syncing fine across devices.
Next: if you look at 'London Met' for example, it shows it's taking up 12gb on the folder size app I'm using:
when I drill down into the folders - they are all there on my harddrive taking up the 12gb of space - even though they are all set to 'online only':
this shot shows inside explorer that all the folders (and files inside) are set to the grey cloud online only:
Help! 🙂
- Nancy
Thanks for all the screenshots, @Peter Marigold! If you don’t mind, I’d like to ask for one more screenshot of the syncing icon you see next to the “LONDON MET” folder, as showing in your last screenshot.
Besides that, I’d also like you to right click on the folder, go to Properties, and send me a screenshot of the next window you’ll see.
So this is the icon - whited out tick (indicates online only):
and right click on folder > properties > says 12gb 😞
but double checking inside that folder - all icons are greyed out (online only):
- Jay
HI @Peter Marigold, could you check that the entire folder to be sure that all files are online-only, since it seems that there is 236 KB of data in that folder.
Additionally, have you enabled the visibility of hidden files in Explorer, to see if there is a file or folder that isn't visible and is taking up space?
