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Forum Discussion
Jay
Dropbox Community Moderator
Dropbox Community ModeratorRe: 'An error occurred loading activity' on the mobile app
Hi JackYue9099, thanks for messaging the Community!
In order to help us out a bit more, could you let me know the version of the app and OS you're running on your device?
As a first step, I'd recommend using a different network to see if this helps with the mobile app.
Keep me posted!
10 Replies
Hi Jay,
the version is ios 17.3, the latest version.
I tried to use my own mobile data but it didn't help.
- Jay
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try clearing the cache in the app, uninstalling it, rebooting the device, and re-installing it to see if this helps?
i've done them all. But only when i went to the app store to download it indicated that it was in the cloud and thats where i downloaded from. Was i supposed to do something else to get a fresh,new copy?
- Jay
Could you clarify what you mean by 'it was in the cloud'?
Are you able to mark the file as available offline to view it?
See cloud symbol when I try to download. But i think this is fine, right?
i can view the files. Only that i have this error in "Activity Tab". I use this tab to track the work of my employees.
- Walter
Hey JackYue9099 - sorry to jump in here, but have you tried clearing the app's cache at all since you first noticed this?
Hi Walter,
yes i tried. it didn't work as well.
- Walter
In that case, I'd recommend getting in touch with the support team for further assistance with account and device specific information at this point JackYue9099
You can let us know the ticket ID if you do so so that we can look it up as well if needed.
