Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Jane
Dropbox Staff
7 years agoDropbox StaffRe: Dropbox app on Mac not responding
Thanks a lot for your detailed description of the steps you’ve followed so far phildusart, I’d happily have an additional look on the matter with you!
I’d like to point you towards third party apps that may be killing the updates in the background (eg. some users have reported that the application "Boxifier" blocks the installation from being carried correctly). To bypass this, could you disable any Security/Antivirus programs & give our Offline installer a try?
Once you do, please let me know of the outcome in your next post, so that we work on that as closely as possible. Thanks again & I’m looking forward to hearing back from you on this discussion!
Replies have been turned off for this discussion
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
