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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Re: Dropbox error 1073741819 after uninstalling, and reinstalling the app on my Windows 11.

Thanks for bringing this to our attention, Francois4.

So, when you go to your security page here, do you see that you currently have 2 devices connected to your account?

Also, what's the exact error message you're getting? Can you send us a screenshot?

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  • Francois4's avatar
    Francois4
    Explorer | Level 3
    8 months ago

    Many thanks for your answer. With the link you gave me I see one device connected (my phone) and 3 times my laptop dissociated from Dropbox.

    Therefore I think Dropbox considers that I have already reached the limit of 3

    The exact message I get when trying to load Dropbox is "L'installation a échoué en raison d'une erreur inconnue. (Code d'erreur: -1073741819). Consultez le lien ci-dessous pour savoir comment effectuer une réinstallation avancée." But there is no link below the message.

    I cannot send a screenshot, the images are refused. How can i do ?

    Thanks for your help !

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