We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorRe: Dropbox freezes and crashes my file explorer.
Hey Y Fong, can you try a more advanced reinstall of the application, to see if that helps?
3 Replies
Replies have been turned off for this discussion
- Hello,
I already did a reset of the PC. The folders that you asked me to remove in registry are not there. I need to file a complaint that my laptop is not functioning since the disaster. It freezes up randomly now even without Dropbox installed. I learned from others that they have also experienced issues with this Build. I hope Dropbox can assist in compensating for loss of computer. - Megan
Hey Y Fong, sorry to hear about that!
It's rather odd that you're experiencing this, even when the app isn't currently installed.
Do you recall, approximately how many files you had within your Dropbox folder? Is it possible that you were using more than 300K which is our app's soft limit?
I'm seeing the same problem. It started happening exactly last Tuesday and it correlates with the update to the latest stable version 202.4.5551. I also have about 400'000 files in my dropbox, but everything worked perfectly before then. I even already tried to reinstall Dropbox, but this didn't help.
What I'm seeing is Dropbox just stopping to sync anything (up or down) sometimes. I feel it has to do with files that are opened in exclusive write mode (for example, Outlook PST files). It is expected that those files can't be synced while the offending program is open, but before this update the files would be synced by the program afterwards, now Dropbox just does nothing at all afterwards.
The oddest issue is that when I'm trying to open an online-only file, it won't open as Dropbox is stuck. I then proceed to try and restart the Dropbox client to fix it, but when I "Quit Dropbox", suddenly all the files open before the client closes.
