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Dropbox freezes on Windows 11 since early September 2025
Since the beginning of September 2025, my Dropbox app on Windows 11 keeps freezing.
• App version: 231.4.5770
• OS: Windows 11 Home 24H2 build 26100.6584
• Issue: The app becomes unresponsive after some time. Restarting the computer temporarily solves the issue, but after half a day or a day the freezing returns.
• What I already tried: Only rebooting the computer. Yesterday I also reinstalled Dropbox through the Microsoft Store, but the issue persists. I didn’t restart Dropbox itself or clear its cache.
Is anyone else experiencing the same issue? Any known fix or workaround?
Thanks!
7 Replies
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- Megan
Dropbox Community Moderator
Hey there Davidi1, welcome to our Community!
The first thing here is to ensure that our desktop app is updated. It seems there's a latest version that you can install. There's no need to uninstall, just use this link to reinstall our app.
Also, do you happen to have any 3rd party apps that might be monitoring, backing up or syncing your files that are running on your computer? You might need to keep an eye for iCloud in particular.
If you don't mind, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there.
One last thing: if you quit the Dropbox desktop application entirely, is it still slow when opening folders within the Dropbox folder itself?
Keep me posted, and we'll take it from there!
Thanks, Megan,
As per your advice, I reinstalled and now have the ...5988 build. I’ll monitor the issue.
I don’t have any third-party apps installed, as you mentioned.
Before creating a new profile, I’ll continue monitoring this version.
As for your last question: no slow behavior was detected after quitting.
Just to clarify: the issue is Dropbox APP freezing (not responding), which is only temporarily resolved by restarting Windows.
Hi Megan,
I'm writing to confirm that the new version seems to have resolved the freezing issue.
After installing it, the app has been working without any problems on my main computer. Meanwhile, the freezing issue reappeared on my second computer, where I haven't installed the update. This suggests that the new version is the reason for the improvement.
Thanks,
- Theresa
Community Manager
Hi Davidi1 and welcome to the Dropbox Community! I’m so glad to hear the freezing issue is now resolved and thank you for coming back to share your update. Your follow up is really valuable and can make a big difference for others who may run into the same thing ✨.
I’m Theresa 👩💻, one of the Community Managers here. Now that Dropbox is running smoothly again on your Windows 11 computer, I’d love to know... do you have a favourite feature that helps you stay productive or organised?
Looking forward to hearing more,
T 😺 (Dropbox Community Manager)
