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Davidi1's avatar
Davidi1
Explorer | Level 4
3 months ago
Solved

Dropbox freezes on Windows 11 since early September 2025

Since the beginning of September 2025, my Dropbox app on Windows 11 keeps freezing. • App version: 231.4.5770 • OS: Windows 11 Home 24H2 build 26100.6584 • Issue: The app becomes unresponsive afte...
desktop
windows
  • Megan's avatar
    Megan
    3 months ago

    Hey Davidi1, we're aligned here, thanks for the heads up! 

    Did you maybe notice any difference after updating to our latest version? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey Davidi1, we're aligned here, thanks for the heads up! 

Did you maybe notice any difference after updating to our latest version? 

Davidi1's avatar
Davidi1
Explorer | Level 4
3 months ago

Hi Megan,

I'm writing to confirm that the new version seems to have resolved the freezing issue.

After installing it, the app has been working without any problems on my main computer. Meanwhile, the freezing issue reappeared on my second computer, where I haven't installed the update. This suggests that the new version is the reason for the improvement.

Thanks,

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Davidi1​  and welcome to the Dropbox Community! I’m so glad to hear the freezing issue is now resolved and thank you for coming back to share your update. Your follow up is really valuable and can make a big difference for others who may run into the same thing ✨.

    I’m Theresa 👩‍💻, one of the Community Managers here. Now that Dropbox is running smoothly again on your Windows 11 computer, I’d love to know... do you have a favourite feature that helps you stay productive or organised?

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

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