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Solved
Dropbox freezes on Windows 11 since early September 2025
Since the beginning of September 2025, my Dropbox app on Windows 11 keeps freezing. • App version: 231.4.5770 • OS: Windows 11 Home 24H2 build 26100.6584 • Issue: The app becomes unresponsive afte...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Davidi1, thanks for the swift reply!
Definitely keep an eye out on it. If you notice the same slow behavior, try the new OS profile and see if things improve.
In any case, don't hesitate to update me!
Just to clarify: the issue is Dropbox APP freezing (not responding), which is only temporarily resolved by restarting Windows.
- Megan
Hey Davidi1, we're aligned here, thanks for the heads up!
Did you maybe notice any difference after updating to our latest version?
Hi Megan,
I'm writing to confirm that the new version seems to have resolved the freezing issue.
After installing it, the app has been working without any problems on my main computer. Meanwhile, the freezing issue reappeared on my second computer, where I haven't installed the update. This suggests that the new version is the reason for the improvement.
Thanks,
- Theresa
Community Manager
Hi Davidi1 and welcome to the Dropbox Community! I’m so glad to hear the freezing issue is now resolved and thank you for coming back to share your update. Your follow up is really valuable and can make a big difference for others who may run into the same thing ✨.
I’m Theresa 👩💻, one of the Community Managers here. Now that Dropbox is running smoothly again on your Windows 11 computer, I’d love to know... do you have a favourite feature that helps you stay productive or organised?
Looking forward to hearing more,
T 😺 (Dropbox Community Manager)
