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psalcal's avatar
psalcal
Collaborator | Level 10
3 years ago

Re: Dropbox removing external disk support for Mac users

Bluebicycle thank you very much for adding your thoughts.  

 

I'm still INCREDIBLY FRUSTRATED this thread is STILL MARKED as "SOLVED."  

 

It is not solved.  

 

IT IS NOT SOLVED.  

 

IT IS NOT SOLVED.  

 

Kicking the can down the road, aka "we won't upgrade you now but we are not officially saying we will support external drives" is NOT A SOLVE.  

 

@dropbox please please do not mark this as solved.  

11 Replies

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  • jmeredi2's avatar
    jmeredi2
    Helpful | Level 6
    3 years ago
    psalcal

    I was also unable to find anyone at Dropbox who could verify that they’d be waiting to upgrade users who are currently using an external drive. All I’ve heard from DB support is that all users will be upgraded in the next few months. So definitely NOT SOLVED.
  • KyleKoch's avatar
    KyleKoch
    Helpful | Level 6
    3 years ago
    This is NOT SOLVED.

    I just had a session if DB help via chat and the rep said it wasn’t anything to do with Dropbox, it had to do with the OS and that I could update without any worry. She repeated it several times.

    Based on the info that was published; I’m still very concerned about suddenly not having Dropbox accessible on my 20TB external RAID. We have 16TB active currently. No OS can handle that.
  • Brooknei's avatar
    Brooknei
    Helpful | Level 6
    3 years ago

    Hi ... Not sure if this helps .... Windows NTFS can handle a 16TB partition if the cluster size is the default 4096 bytes.

     

    After many, many years with Dropbox and partly because of this issue we have migrated over to Office 365 & Onedrive with better results.

  • Dekaritae's avatar
    Dekaritae
    Helpful | Level 6
    3 years ago
    I'm going to try running Dropbox in a UTM native virtual machine stored on my external drive, and see how much of a performance hit that takes.
  • DissatisfiedUser99's avatar
    DissatisfiedUser99
    Explorer | Level 3
    3 years ago

    Don't update.  Have been fighting a selective sync problem for the last 24 hours.  Only solution is so far is to make a 17G folder download only.  Deleted it 20 times, and it always came back.  Then it duplicated itself with two 17G folders.  What a mess.

  • jmeredi2's avatar
    jmeredi2
    Helpful | Level 6
    3 years ago

    Has anyone tried using a symbolic link?

  • millifoo's avatar
    millifoo
    Helpful | Level 7
    3 years ago
    jmeredi2

    Yes, tried: doesn’t work. This has been asked and answered in this thread a couple times now.
  • spencerkm1's avatar
    spencerkm1
    Explorer | Level 4
    3 years ago

    I'm on the latest beta build v170.3.5866 and still syncing to an external drive. Has this been resolved?

     

    Edit: on an M2 Mac.

     

     

     

     

     

  • iagdotme's avatar
    iagdotme
    Helpful | Level 5
    3 years ago

    spencerkm1 did you find out whether it's been resolved or not? I've not yet upgraded from OS 12.6 because of this.

  • TheMainOne's avatar
    TheMainOne
    Collaborator | Level 9
    3 years ago

    iagdotme 

     

    If by resolved you mean that they have decided to do what's right and fix this, then no it's not. It looks like they have decided to stick their thumb in all of their customers eyes. 

     

    If by resolved you mean has the question been resolved, then technically yes. They marked it resolved. But it is far from it and numerous customers have complained that they are arbitrarily and unilaterally marking things solved that are in no way solved. 

     

    Welcome to drop your box. They have clearly dropped their box and can't find it anything without it. I think we need to get them a clap on. That way once they've fallen and can't get up they can at least clap on the light so they can find their way out of there. 

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