We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Jim37's avatar
Jim37
Explorer | Level 3
2 years ago
Solved

Retrieving Numbers files

I have used Dropbox for several years but, as of this morning, I receive a “deleted by another account” message when accessing Numbers files on my iPad and I get logged out of Dropbox. 

Anyone know of this problem? I have uninstalled and reinstalled Numbers and Dropbox.

iOS
Mobile
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Our engineers implemented a fix for this issue, so it should be resolved! Please let us know if that's not the case.

     

    Regards,

    Ben

9 Replies

Replies have been turned off for this discussion
  • HansLA's avatar
    HansLA
    New member | Level 2
    2 years ago

    Hi, Jim

     

    Same issue here. Removed Dropbox, Files and Numbers. Do you use AppleID to login to Dropbox. Oddly I have a second dropbox on another iPhone and no issues. 

     

    Do other file types (jpg, PDF) show same issue or is it limited to umbers only?

     

  • Jim37's avatar
    Jim37
    Explorer | Level 3
    2 years ago

    I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Jim37 wrote:

    I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

    Can you access the files via the Dropbox app itself Jim37 ?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Jim37, can you please attach a screenshot of the message you mentioned in the beginning? I’d like to check it, as well.

  • Jim37's avatar
    Jim37
    Explorer | Level 3
    2 years ago

    I don’t know what they did at Dropbox but my Numbers files are now functioning properly.

    Thanks to all who responded to problem.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear it's resolved now and thanks for the update Jim37 

     

    Have a lovely week ahead and see you around the Community! 

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everyone,

     

    Our engineers implemented a fix for this issue, so it should be resolved! Please let us know if that's not the case.

     

    Regards,

    Ben

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!