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Forum Discussion

Martin T.1's avatar
Martin T.1
New member | Level 2
8 years ago
Solved

Stuck on "upgrading dropbox"

As of today Dropbox is permanently stuck on "upgrading Dropbox". I'm running Dropbox in Linux. I've found references to such error messages a good while back by Googling, but no simple fix.
desktop
Linux
Setting up the apps
  • Lusil's avatar
    Lusil
    8 years ago
    Hey there Martin T.1!
     
    So as to have a better understanding of what you’re seeing, could you please send me a screenshot of this message (omitting any personal info)? Please keep in mind that if your Dropbox desktop app is trying to update, the latest stable version should be at 53.4.66 - could you hover over your Dropbox icon and let me know what version you see outlined?
     
    Thanks in advance! :grin:
ngtr's avatar
ngtr
Helpful | Level 6
7 years ago

Huh? That was not solved. Asking for a screenshot is not solving this problem!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey ngtr, if you’re running into the same notification, could you please let me know if you’ve tried reinstalling to the latest stable version of the desktop app (69.4.102)?
     
    If the behavior persists, could you please let me know what the Dropbox icon reads when you hover over it?
     
    Thanks!
    • ngtr's avatar
      ngtr
      Helpful | Level 6
      7 years ago
      How can I tell which version I'm running? Dropbox on Linux seems to have zero possibility to show the version. I'm installing the newest one from your website, it does not refer to the version you mention, but says 2019.02.14. I will see if the problem reoccurs.
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        No worries, ngtr. Let me know of any updates and I’ll make sure to get back to you as soon as possible. :upside_down:

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