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Forum Discussion
Martin T.1
8 years agoNew member | Level 2
Stuck on "upgrading dropbox"
As of today Dropbox is permanently stuck on "upgrading Dropbox". I'm running Dropbox in Linux. I've found references to such error messages a good while back by Googling, but no simple fix.
- 8 years agoHey there Martin T.1!So as to have a better understanding of what you’re seeing, could you please send me a screenshot of this message (omitting any personal info)? Please keep in mind that if your Dropbox desktop app is trying to update, the latest stable version should be at 53.4.66 - could you hover over your Dropbox icon and let me know what version you see outlined?Thanks in advance! :grin:
Lusil
Dropbox Staff
7 years agoThanks for keeping me in the loop, and awesome work on the troubleshooting, ngtr!
I've passed your feedback along to our dev team so if you have any further comments regarding this, please don't hesitate to let me know. Cheers!
DBOnLinux
7 years agoHelpful | Level 5
As someone else in this thread noted, a request for further information is labelled - wrongly, obviously - as a solution.
Now, user ngtr was good enough to actually provide a solution, but (1) it is manual whereas the application should do this for the user, (2) it is not permanent. To expand on drawback 2: every time Dropbox tries to upgrade itself, I must reapply the fix. Moreover, when Dropbox is going through its regular and doomed struggle to upgrade itself, it uses some resources and indeed in such a way as to slow down my system, especially Firefox. All of this is pretty disastrous. So, Lusil, please ask the developers for an actual fix. Thank you.
- Dinsdale7 years agoHelpful | Level 5
I was in the same situation as the others here on the current opensuse level. I tried to adapt ngtr's solution without really understanding it and got into a situation where dropbox was trying to reinstall - and then hanging on 98% - on every new session.
Running "dropbox start" from the command line showed that something was looking for "libatomic.so.1" so I installed the newest libatomic package (not the gcc7 one, that would have been next) and now everything appears to work again.
Ugly. Very ugly.
- Goodboi7 years agoExplorer | Level 4
I had same issue on Fedora 31, to fix that install libatomic:
sudo dnf install libatomic
- vespa7 years agoNew member | Level 2
Thanks for the libatomic advice. I'm also on Fedora 31 and can confirm installing libatomic and restarting dropbox fixed the issue for me as well.
- kumpa7 years agoExplorer | Level 4
yup, worked for me too on fedora 26
- danielbradley6 years agoNew member | Level 2
This is still ocurring, i.e. Linux update is failing and stalling the Dropbox service.
$ ./dropbox.py status
Upgrading Dropbox...
If you have downloaded the above python "dropbox.py" script from the Dropbox Linux page, you can do the following to at least get the Dropbox service running again:
$ ./dropbox.py stop
Dropbox daemon stopped.
$ ./dropbox.py start
Starting Dropbox...dropbox: locating interpreter
...
Regards,
Daniel.
- danielbradley6 years agoNew member | Level 2
As an update, the latest version of Dropbox for Linux (94.4.384) seems to require a whole bunch of libraries that seem UI related, which is odd for a headless clients. These can be installed using the following (on APT based systems):
apt install libglapi-mesa libxdamage-dev libxcb-glx0 libxcb-dri2-0 libxcb-dri3-0 libxcb-present-dev libxshmfence-dev libxxf86vm-dev
You may also need libatomic:
apt install libatomic1
Then do:
./dropbox.py stop
./dropbox.py update
Check the output, if there are any complaints about missing libraries, do a Google search similar to "<your linux distro> how to install <library name>"
Regards,
Daniel.
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