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Martin T.1's avatar
Martin T.1
New member | Level 2
8 years ago
Solved

Stuck on "upgrading dropbox"

As of today Dropbox is permanently stuck on "upgrading Dropbox". I'm running Dropbox in Linux. I've found references to such error messages a good while back by Googling, but no simple fix.
desktop
Linux
Setting up the apps
  • Lusil's avatar
    Lusil
    8 years ago
    Hey there Martin T.1!
     
    So as to have a better understanding of what you’re seeing, could you please send me a screenshot of this message (omitting any personal info)? Please keep in mind that if your Dropbox desktop app is trying to update, the latest stable version should be at 53.4.66 - could you hover over your Dropbox icon and let me know what version you see outlined?
     
    Thanks in advance! :grin:
danielbradley's avatar
danielbradley
New member | Level 2
6 years ago

This is still ocurring, i.e. Linux update is failing and stalling the Dropbox service.

 

$ ./dropbox.py status

Upgrading Dropbox...

 

If you have downloaded the above python "dropbox.py" script from the Dropbox Linux page, you can do the following to at least get the Dropbox service running again:

 

$ ./dropbox.py stop

Dropbox daemon stopped.

 

$ ./dropbox.py start

Starting Dropbox...dropbox: locating interpreter

...

 

Regards,

Daniel.

danielbradley's avatar
danielbradley
New member | Level 2
6 years ago

As an update, the latest version of Dropbox for Linux (94.4.384) seems to require a whole bunch of libraries that seem UI related, which is odd for a headless clients. These can be installed using the following (on APT based systems):

 

apt install libglapi-mesa libxdamage-dev libxcb-glx0 libxcb-dri2-0 libxcb-dri3-0 libxcb-present-dev libxshmfence-dev libxxf86vm-dev

 

You may also need libatomic:

apt install libatomic1

 

Then do:

./dropbox.py stop

./dropbox.py update

 

Check the output, if there are any complaints about missing libraries, do a Google search similar to "<your linux distro> how to install <library name>" 

 

Regards,

Daniel.

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