Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Martin T.1's avatar
Martin T.1
New member | Level 2
8 years ago
Solved

Stuck on "upgrading dropbox"

As of today Dropbox is permanently stuck on "upgrading Dropbox". I'm running Dropbox in Linux. I've found references to such error messages a good while back by Googling, but no simple fix.
desktop
Linux
Setting up the apps
  • Lusil's avatar
    Lusil
    8 years ago
    Hey there Martin T.1!
     
    So as to have a better understanding of what you’re seeing, could you please send me a screenshot of this message (omitting any personal info)? Please keep in mind that if your Dropbox desktop app is trying to update, the latest stable version should be at 53.4.66 - could you hover over your Dropbox icon and let me know what version you see outlined?
     
    Thanks in advance! :grin:
Dinsdale's avatar
Dinsdale
Helpful | Level 5
6 years ago
I'm finding it difficult to read those log lines, but it looks as though you are missing "libglapi.so.0" and on my - OpenSuse Leap 15.1 - system that is being provided by the package "Mesa-libglapi0". There is a 32-bit and a 64-bit version, I only have the 64-bit version installed.
davewiner's avatar
davewiner
Explorer | Level 3
6 years ago

The listings are impossible to read. That's exactly how they appear on my screen.

 

I just use Dropbox, I don't want to know anything about its internals. It's kind of appalling that they do this, auto-upgrade, and that's broken? That's the one thing you can't break. You can see from a Google search that this has been going on for YEARS. 

 

Do any of you consider switching to something that's more stable? I know that I am. The last couple of years I've had a lot of problems with Dropbox. I've been using it since the beginning. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!