Forum Discussion

ScottyF's avatar
ScottyF
Helpful | Level 6
7 years ago
Solved

The "signature" function in the app on my iPad isn't working, any ideas?

The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?
Mobile
Setting up the apps
  • ScottyF's avatar
    ScottyF
    7 years ago
    Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much
SteveC4872's avatar
SteveC4872
New member | Level 2
7 years ago

I'm also having the same issue: DropBox crashes when I attempt to sign a PDF document. This happens consistently for all PDF documents that I've tried. If I uninstall Dropbox and re-install, then the first time I sign a document (where it prompts me to actually draw my signature) it works, but any time I attempt to use an existing signature, it crashes. Very frustrating, and I hope this gets fixed soon.

 

Dropbox 162.2 on iPad MR7G2LL/A running iOS 13.1.2.

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi SteveC4872, welcome to the Dropbox Community!

Could you also confirm for me if you've tried clearing your cache by any chance?

Thanks in advance!

  • SteveC4872's avatar
    SteveC4872
    New member | Level 2
    7 years ago

    I have not previously explicitly cleared the cache. But I have uninstalled Dropbox and re-installed multiple times. 

     

    I just now tried clearing the cache. It did not make a difference: it still crashes once I click the pen icon (after opening the PDF, and choosing "Add text or signature").

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for giving that a try, SteveC4872. 

      I've followed up with a ticket to the email address associated with your Community profile. 

      When you have the chance, please check your inbox for my latest message. 

      Thanks in advance!

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