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Unic0's avatar
Unic0
Explorer | Level 3
9 years ago
Solved

Unable to access preference menu on linux

Hello, I just wanted to move the Dropbox folder location through the preference menu but I just can't access the any menu at all.   See below :     What should I do ?   Regards,   U
Linux
security
Setting up the apps
  • maximecb's avatar
    maximecb
    8 years ago

    I found how to fix it. I'm on xubuntu 18.04. There is a new indicator plugin that you have to ask for the task bar. With the new indicator plugin, the dropbox icon works, but not with the default indicator plugin.

Unic0's avatar
Unic0
Explorer | Level 3
9 years ago

Hi ! Thank you for your answer but it didn't work.

 

I did :

 

dropbox stop
dropbox status # Should report "not running"
rm -rf ~/.dropbox-dist
rm -rf /var/lib/dropbox
rm -rf ~/.dropbox*
sudo apt-get remove nautilus-dropbox
sudo apt-get remove dropbox
rm /etc/apt/source.d/dropbox
 
then 
 
If your machine is 64-bit:
 
cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -
 
Next, run the Dropbox daemon from the newly created .dropbox-dist folder.
 
~/.dropbox-dist/dropboxd
 
and I got the same display problem and this message in the terminal:
 
~/.dropbox-dist/dropboxd
[1:20:0719/114952.585140:ERROR:adm_helpers.cc(62)] Failed to query stereo recording.
 
I don't know what to do :/
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey Unic0, 

  

Thanks for your cooperation! Sorry to hear that you the re-installation didn't fix this issue. 
 
Let's not lose heart just yet. If it's not too much trouble for you, please raise a ticket with our team and I'll be more than glad to follow-up and include the troubleshooting we've done together there, so that a specialist on our team investigates the case. Once you write in to us, please let me know a ticket ID in your reply here, so that I look for your ticket internally. 
 
 

Will be awaiting your reply here!

 

Warm regards, 
JaneA
  • Unic0's avatar
    Unic0
    Explorer | Level 3
    9 years ago

    Hey JaneA,

    Thank you very much for the time you take to help me out, here is the ticket number: #6228823

    Regards,

    U

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      Hey Unic0, 

      Thanks for the follow-up and the ticket ID, much appreciated!
       
      I’ve located your open support ticket and I’ve made sure that this has been sent over to our specialized team for review. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure that you receive it again? 
       
      Hope this is helpful to you, wishing you a great rest of the week!
       
      Warm regards, 
      JaneA
      • bellb300's avatar
        bellb300
        New member | Level 2
        8 years ago

        This issue also affects me. I am on ubuntu 18.04.

        I have re-installed a few times as well. I am unable to access the preferences center of dropbox due to this issue. 

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