Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

sjesser's avatar
sjesser
Helpful | Level 5
8 years ago
Solved

Use of "/" and other symbols

Thank you for taking the time to ready my question.   When I create folders they have these types of names and use these types of symbols:   06/08/18_Property Management Company Name_Property Add...
Mobile
Setting up the apps
  • sjesser's avatar
    sjesser
    8 years ago

    Thank you so much for your reply.

     

    It appears I have solved the problem. Even though the error message says the forward slash is not an acceptable symbol it works!

     

    Interestingly enought though, the forward slash is replaced with a colon when I few my files on a mobile device such as my phone or iPad. Weird.

     

    ...and yes. I am running the most current version of both DropBox and iOS.

sjesser's avatar
sjesser
Helpful | Level 5
8 years ago

Actually my desktop is an iMac and the problem I encounter is on an iPad.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
That may be so, but, Dropbox is designed to work across all operating systems, so, even though you (and me actually) are totally within the Mac ecosystem the same rules apply to make everything work.

Logic is that everything needs to 'just happen'. So, they dont want issues if you decided to share one of those folders and the person you shared with was a Windows user - they'd quite possibly not understand and get annoyed at the fact it wouldnt download and sync to their machine.
  • sjesser's avatar
    sjesser
    Helpful | Level 5
    8 years ago
    I get that but then what should I substitute for a / or : symbol because if I use either one I get the error message.
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey sjesser, thanks a lot for posting your editing query on the Forum! 
       
      As I was unable to recreate the behavior you’ve described above on my end (namely the forward slash wasn’t renamed to colon when I tried to recreate on an iPad)- though I received the same error message with Invalid Folder Names, could you relay the steps you’re following in your next post here, so as to make sure I get a better understanding of the matter? 
       
      Additionally, can you please confirm that you’re running the latest version of the Dropbox application on your iPad (98.2) & you’ve installed all OS updates? 
       
      Thanks in advance for your cooperation & I’ll be awaiting your next post here, in order to check it in more depth together! 
      • sjesser's avatar
        sjesser
        Helpful | Level 5
        8 years ago

        Thank you so much for your reply.

         

        It appears I have solved the problem. Even though the error message says the forward slash is not an acceptable symbol it works!

         

        Interestingly enought though, the forward slash is replaced with a colon when I few my files on a mobile device such as my phone or iPad. Weird.

         

        ...and yes. I am running the most current version of both DropBox and iOS.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!