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Forum Discussion

bradlymathews's avatar
bradlymathews
Explorer | Level 3
4 years ago

Very, very low video quality in DropBox Capture. Are there any settings to change that?

I just installed DropBox Capture and the video quality is absolutely terrible. It's like it was compressed down 100x, no text is readable and the audio is very choppy.  I cannot find any quality or c...
Dropbox Capture
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey there, bradlymathews, how are you today?

 

Does this happen to all of your Capture content? If you could send some screenshots my way, I'd appreciate it. It'd help me have a visual of this too. 

 

Keep me posted, and we'll take it from there!

  • bradlymathews's avatar
    bradlymathews
    Explorer | Level 3
    4 years ago

    Thanks for looking into this. I tried a few screen recordings and a screen recording with video and they all did it. Screen caps are fine though. I am doing another one now to see if it has fixed. It is actual a tad better, but still pretty awful. I am on Windows 10.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey bradlymathews, sorry to jump in, but could you locate the Dropbox Capture icon in your taskbar and from there click on the ellipsis button on the upper right corner to access the app's preferences?

       

      Could you try adjusting them to see if that helps improve matters?

      • bradlymathews's avatar
        bradlymathews
        Explorer | Level 3
        4 years ago

        Walter, I already tried to find a relevant setting here. It does allow me to change the resolution of the camera if I am doing a Screen Recording + Camera but it has no effect on the output quality. I should probably try a reboot, but have too much open to try right now.

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