Forum Discussion

KJN's avatar
KJN
Explorer | Level 4
9 years ago
Solved

Why is there so much data usage?

I had in one day (on a day that I didn't use Dropbox) 2.11GB data useage attributed to dropbox. Since then I have used data saver to stop background data useage and this is the first day Dropbox has ...
Mobile
Setting up the apps
  • Vernon's avatar
    Vernon
    8 years ago

    Hi again,

     

    Thanks for the additional info.

     

    Please keep in mind that Dropbox constantly checks for update's on files as syncing is one of our main features. So, what may have happened is that the packages being sent from the app, due to the mobile data not being as steady as a wi-fi connection, were sent/received more times than usual because of failed attempts.

     

    Hope this sheds some light into things.

     

    Happy Holidays!

Maple's avatar
Maple
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hi KJN,

Oops you're using Android, right? Ignore my weird comment about iOS 11's Files app.

Is the 2GB usage for a single day? If so, which day was it and what is the time frame it is shown for (midnight to midnight? which timezone?)?
KJN's avatar
KJN
Explorer | Level 4
8 years ago

No problems regarding the iOS. Yes the data download was for a single day, midnight to midnight, on the 16th December. I am in the Australian Eastern Daylight Timezone. To be exact, it was 2.11Gb.

 

Thanks!

  • Maple's avatar
    Maple
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hi KJN,

    This is very puzzling. I'm not seeing anything that could use that much data. If you see it again, please let me know.

    When you check data usage can you also check how much storage the Dropbox app is using on your phone? If we see it grow the same amount as data used we can narrow it down to data that's being cached on disk (i.e. file contents).
    • KJN's avatar
      KJN
      Explorer | Level 4
      8 years ago

      Thanks and will do!

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