Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Chrobirch's avatar
Chrobirch
Explorer | Level 3
2 years ago
Solved

Why was my 2FA disabled after logging into the iOS app?

I tried to log in to the iPhone mobile application yesterday, and was presented with 2FA. I entered the codes which came up invalid. I went back and tried another password which then worked and logge...
security
  • Jay's avatar
    Jay
    2 years ago

    The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously. 

     

    I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Chrobirch, thanks for messaging the Community.

 

Could you clarify what 2FA code you're referring to? Is this the 6 digit code sent to you via email, or the normal 2FA methods shown on this page?

 

This will help me to assist further!

  • Chrobirch's avatar
    Chrobirch
    Explorer | Level 3
    2 years ago
    Hi Jay, they were sent to the email I used to log in with, 6 digit code.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      This sounds like the security code used when accessing the Dropbox site or app from a new location. This is generally sent only once, unless you attempt to login using a different network or IP address.

       

      Regarding the second login, did you provide your account credentials to another individual?

      • Chrobirch's avatar
        Chrobirch
        Explorer | Level 3
        2 years ago
        No details have been provided to anyone else.
        I entered the wrong password and was then sent the emails and asked to enter the codes.
        If my log in information was wrong, would it not simply tell me that the password was incorrect?
        Could my iPhone be compromised in any other way?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions