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slmy's avatar
slmy
New member | Level 2
3 years ago

Being told that email notification is getting bounced back. Can we check why?

Hey all, we're trying to send a Dropbox Sign link to a user, but we get a notification saying

 

"Our email notification to <email-address> about <topic> bounced back. This can happen if the email address is spelled incorrectly..."

 

We've checked the email address, and it's definitely valid and working as the user is receiving emails from other sources. Is there a way to check what the reason for the bounce back is, like viewing the NDR perhaps?

3 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi slmy, happy Wednesday! 

     

    I'd love to look closer into this for you, however I would need some account-specific info on my end. Can I send you an email, in order for us to investigate further? 

     

    Let me know!

    • slmy's avatar
      slmy
      New member | Level 2
      3 years ago

      Hi Megan,

       

      Thanks for your response. Yes, happy for you to send an email my way.

       

      Regards,

      Simon

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi slmy, I just sent you an email, I'll see you there.

         

        Cheers!

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