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Long Phm's avatar
Long Phm
Explorer | Level 3
18 days ago

Dropbox Sign - Text tags partially visible during signing.

Hey everyone,

As the title suggests, I'm facing an issue where text tags are not removed when a document is sent for signing (when the user opens it for signing), even though the `hide_text_tags` flag is set to true.

This problem started recently—it used to work fine before. I'm wondering what might have changed and if there's a way to fix this.

P.S. I know the documentation suggests changing the font color to match the background instead of using `hide_text_tags`, but I have many documents to update, so I'm looking for a programmatic solution. Ref: Text Tags Walkthrough | Dropbox Sign for Developers

Any insights would be appreciated!

4 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Long Phm, thanks for posting here!

    Can I send you an email, in order for us to have a closer look into this? 

    Let me know more, and we'll take it from there!

    • Long Phm's avatar
      Long Phm
      Explorer | Level 3

      Hi Megan sure! please send me an email if that makes communication easier

    • Long Phm's avatar
      Long Phm
      Explorer | Level 3

      Hi Megan, sure! please send me an email if that makes communication easier

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey Long Phm, I just sent you an email. 

        Reply back, and we'll take it from there! 😇

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