Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

Tessadet's avatar
Tessadet
Helpful | Level 5
6 years ago
Solved

Video only downloading partially

Hi there,

 

I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting out. If I then try and reupload these files somewhere, it cuts them short to the point it cut out during playback. (e.g. a 5 minute long video will only play 1.5 mins of the footage).

 

My colleagues have tried downloading the videos on their devices and not had any issues downloading and reuploading the videos.

 

Any ideas why this might be happening?

desktop
Download
sync
Web
  • Tessadet's avatar
    Tessadet
    6 years ago

    Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

8 Replies

Replies have been turned off for this discussion
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi there Tessadet, thanks for checking in with us on the Dropbox Community. 

     

    Just to make sure that we cover as much initial troubleshooting as possible, could you confirm if you've tried downloading the file from another browser or an incognito window?

     

    Let me know of any updates - cheers!

  • Tessadet's avatar
    Tessadet
    Helpful | Level 5
    6 years ago

    Hi! Yes I tried on Edge and incognito - same issue!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for your swift reply, Tessadet. 

     

    Could you also try downloading the file after you've:

    • Cleared your browser's cache?
    • Making sure that you're not running any third party browser extensions/plugins?

    Keep me posted!

  • Tessadet's avatar
    Tessadet
    Helpful | Level 5
    6 years ago

    Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    I'm glad to hear that you were able to resolve your concern, Tessadet.

     

    If anything else comes up, just give us a shout. Cheers!

  • mkleyner's avatar
    mkleyner
    Explorer | Level 3
    5 years ago

    I have the same problem - I want to download a video file (mkv) . The file's size is 15GB and it was sent by my friend (on dropbox). The download completes without any errors. but the size of the received file is ~10GB. I can properly to watch the video.... proportional part of the source video.   I tried this on new DEll laptop with W10. Thanks for your help and advise

     

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey mkleyner, thanks for joining us on this thread. 

     

    Could you try downloading the file from another browser or an incognito window? Maybe that will do the trick.

  • mkleyner's avatar
    mkleyner
    Explorer | Level 3
    5 years ago

    Thanks for your adivice .... I have done this and this did not help....... BUT.... I checked this download ( with my computer) in other network.... and the download worked properly.... So, it looks like a problem in my home Interner connection: router?  ISP? else?.....

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!