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I'm getting an "Attempted to zip too many files" error when trying to restore a backup.
Device (Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version/Browser Version (Chrome 124, Safari 17 etc.) Question or Issue While trying to restore, or in Dropbox's parlance, "Download" an existing backup of a laptop being replaced by a new laptop, I received the error message shown in the title. No further explanation given. I searched for the error in the Help Files and found... NOTHING! I searched here in the Community and found a thread right away from two years ago that described receiving the same error message. One reply was marked as a solution, and although it may have helped with the OP, pointing him to a Help File article on backups, it did not help me decipher the error message or how to work around it. In fact, the article stated that after signing in to Dropbox on the new computer and downloading and installing the app, that I should have been prompted to automatically restore the backup from the original laptop. That did not happen. I can't even imaging how it could happen since the software wouldn't know which device that had been backed up the new device was replacing. This was very discouraging to me in that not only finding out other people had experienced the same issue, but it wasn't acknowledged in Dropbox's Help Files, and replies had been turned off in the thread, despite the lack of a real solution. My fear is that, despite its hefty fees for services, Dropbox backup and restore may not be really ready for prime time. It's pretty obvious that restoring to a downloaded zip file is not a true restore and involves a lot of extra work by the user, even assuming the backed up data is intact. My guess is that Dropbox doesn't have a true restore function, and that also, it has a limitation on the number of files that can even be downloaded in a zip file. Anyone else experienced this error message and actually found a solution?
Help with downloading my stuff from the website
Hi, I had a Dropbox subscription that didn’t suit my needs, and I eventually stopped using the service. I forgot about it until I received a notice that my files would be deleted because my account is over the free plan limit. That part is understandable. However, I’m having trouble downloading my materials. Some files are over 150 GB, and the app has been giving me issues. I managed to manually download some files through my browser, but now I’ve received an email saying that my traffic exceeded the 20 GB daily limit. Since my files are much larger than that, I’m stuck. What can I do? How can I contact someone at Dropbox to help me download my files so I can then delete my account? Thanks in advance.My local files won't open. I can see them in the Dropbox folder, but can't preview them.
Unable to access my files on DropBox! Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away. Can't seem to access much of anything on my personal laptop now. When I go to click on pictures or documents, I get the following: Hmmm… can't reach this page It looks like the webpage at file:///C:/Users/pgand/Downloads/Dropbox/Documents/MetLifeCritIllPol.pdf might be having issues, or it may have moved permanently to a new web address. ERR_FAILED I really hope I haven't lost everything I ever copied here. I attached a SNIP from File Explorer-they all LOOK PERFECT yet I can't ACCESS ANYTHING. Please help if you can thanks ! If so, kind of deceptive of DropBox as all the copies went well ! Please help if you can thanks !
How can I copy the contents of my Dropbox folder to an external drive?
Device (MacBook Pro) Operating System/Browser (if using the web) (macOS15.6) Dropbox App Version/Browser Version 237.4.5655 I am trying to simply copy the contents of my Dropbox folder to an external hard drive as a backup (not with the intention to save regular working files on the external hard drive as I know that would create a problem when the drive is disconnected. I am super confused by the Dropbox Backup website/app: when I go to manage backups I can't see a clear option of how to select my backup drive (Seagate portable drive) and transfer my Dropbox contents over. Instead it is giving me options to backup the folders on my computer (pictures, documents etc.). Please help! This should be super easy and clear???
I can't locate some of my Dropbox folders between device. Sync miscommunication?
I'm having multiple folders not showing up on various devices. It really is a bit of a mystery as to which ones are included and excluded. Devices are up to date and dropbox is synced. Folders are showing on http://www.dropbox.com/home but still not on the PC, Phone, iPad, etc.
Moving files from Dropbox to an external HDD without going through laptop drive.
Device HP Laptop 15 S Operating System/Browser (if using the web) Win 11 home Dropbox App Version/Browser Version Chrome Question or Issue I have a laptop with a SSD. 477 GB storage, 467 GB used. My Dropbox has files on it I want to save on external drives and remove as I no longer need access to them. I just want them archived and gone away. These files total ~40 GB. Explorer shows these files having total size of ~40 GB, but only occupying less than 200 MB on the actual disk. I have Dropbox Sync set to Online-only. I have a couple of external HDDs each with ~1TB free. How do I move them from Dropbox to the external HDD without them having to land on the laptop, given that there is only 10 GB free on the SSD on the laptop?
