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Tessadet's avatar
Tessadet
Helpful | Level 5
6 years ago
Solved

Video only downloading partially

Hi there,   I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting o...
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  • Tessadet's avatar
    Tessadet
    6 years ago

    Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

I'm glad to hear that you were able to resolve your concern, Tessadet.

 

If anything else comes up, just give us a shout. Cheers!

mkleyner's avatar
mkleyner
Explorer | Level 3
5 years ago

I have the same problem - I want to download a video file (mkv) . The file's size is 15GB and it was sent by my friend (on dropbox). The download completes without any errors. but the size of the received file is ~10GB. I can properly to watch the video.... proportional part of the source video.   I tried this on new DEll laptop with W10. Thanks for your help and advise

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey mkleyner, thanks for joining us on this thread. 

     

    Could you try downloading the file from another browser or an incognito window? Maybe that will do the trick.

    • mkleyner's avatar
      mkleyner
      Explorer | Level 3
      5 years ago

      Thanks for your adivice .... I have done this and this did not help....... BUT.... I checked this download ( with my computer) in other network.... and the download worked properly.... So, it looks like a problem in my home Interner connection: router?  ISP? else?.....

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