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Tessadet's avatar
Tessadet
Helpful | Level 5
6 years ago
Solved

Video only downloading partially

Hi there,   I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting o...
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  • Tessadet's avatar
    Tessadet
    6 years ago

    Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey mkleyner, thanks for joining us on this thread. 

 

Could you try downloading the file from another browser or an incognito window? Maybe that will do the trick.

mkleyner's avatar
mkleyner
Explorer | Level 3
5 years ago

Thanks for your adivice .... I have done this and this did not help....... BUT.... I checked this download ( with my computer) in other network.... and the download worked properly.... So, it looks like a problem in my home Interner connection: router?  ISP? else?.....

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