Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

THL1's avatar
THL1
Explorer | Level 3
2 years ago

I can only send Dropbox Sign reminders once an hour

Hi,   I keep getting an error when trying to send reminders in Dropbox Sign saying I can only send to the recipient once per hour despite the fact I haven't sent them any reminders earlier in the...
Dropbox Sign
FAQ
THL1's avatar
THL1
Explorer | Level 3
2 years ago

Hi Jay,

 

Thank you for your reply. I have a Dropbox Essentials subscription. I only use the Dropbox Sign function so I can send contracts and documents to clients to sign.

 

Kind regards,

Jo

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey THL1, I hope you don't mind me jumping in here, but can you recreate the issue and send us a screenshot of the error, so we can have a visual?

  • THL1's avatar
    THL1
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    Apologies for the slow response. The error had stopped so I was unable to grab a screenshot, until today when it did it again:

    I hadn't sent any reminders out today to any of the names showing in the error.

     

    Please could you let me know if this is something that I'm doing wrong or whether this is a system glitch?

     

    Thanks, Jo

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey THL1, thanks for the screenshot! 

       

      I checked in with our team, and it seems that you should be able to send signer reminders once every 24 hours.

       

      Have you tried sending them using a different browser, by any chance? 

      • THL1's avatar
        THL1
        Explorer | Level 3
        2 years ago

        Hi Megan,

         

        Thank you for the suggestion. I tried it again in Microsoft Edge (I usually use Google Chrome) and the same error popped up.

        I even waited an hour and tried again in Edge to see if that would help and it didn't.

         

        Thanks, Jo

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!