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Arthur79's avatar
Arthur79
Explorer | Level 3
8 months ago

I can't add a third signer when sending a request via the Signatures tab.

Hi,

I have the same problem and have tried with a different browser and even incognito mode on my current one. 

When I try to enter a third signer/receiver of a PDF-file which I want to be signed - a message appears that only two signers is possible. 

I have done this hundreds of times and have never had the above problem. 

Thanks in advance. 

Dropbox Sign
Error Messages
Web

5 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the screenshot, Arthur79! As a test, can you please try to send a signature request via Dropbox Sign instead and let me know if you’re experiencing a similar behavior?

  • Arthur79's avatar
    Arthur79
    Explorer | Level 3
    8 months ago

    I am using the Dropbox Basic. 

    The screenshot is in swedish but hopefully you get the picture of what is wrong. 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the clarification Arthur79 - much appreciated. 

    Can you please send us a screenshot of the exact error you're getting and clarify the Dropbox plan you're on and if you're using a Dropbox Sign plan as well? 

  • Arthur79's avatar
    Arthur79
    Explorer | Level 3
    8 months ago

    Hi,

    I am using the Signatures page on my Dropbox account. 

    The funny thing that I have used it with three signatures many times and even earlier this week. But suddenly it doesn´t work. 

    Don´t understand what I am doing wrong!

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