Forum Discussion

Virtual's avatar
Virtual
Explorer | Level 3
2 years ago

I can't save a signature request when creating the form on the site

Hello:   I'm having issues with DocuSign or getting a signature.  When I upload the form I want sign, I begin inserting the different blocks in the spaces where I want the customer sign.  After d...
Virtual's avatar
Virtual
Explorer | Level 3
2 years ago

I'm using Chrome in the Incognito Window.  Yes, I can try using a different browser.  However, there appears to be another issue.  According to your account, as a result of trying to fix this issue, it appears we no longer have any more signature requests "available" to try this in another browser.  Do you have any other suggestions or how we can redeem the (3) we appear to have lost trying to fix this issue?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Currently, there isn't a way to increase the number of signature requests on our end if the free signatures have been used up.

  • Virtual's avatar
    Virtual
    Explorer | Level 3
    2 years ago

    The issue is they really haven't been used up.  When trying to correct this issue, I went back and cancelled each one that was sent.  So it never was sent or received, nor was it signed.  So, technically, they haven't been used.

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