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daves1's avatar
daves1
Helpful | Level 5
2 years ago
Solved

Is Dropbox Fax down? I can't send/receive faxes today.

I am not able to send or recieve faxes today. Is Hello Fax down?

  • As of this morning I am able to send and receive faxes.

5 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for your post, daves1

     

    Can you provide more details on what happens exactly every time you try to send a fax? 

     

    Do you know if the people who tried to send you a fax instead had issues, as well?

     

    I’ll be able to further help this way.

  • daves1's avatar
    daves1
    Helpful | Level 5
    2 years ago

    It goes through as normal both ways. Does not come to the email that is assigned. Same email and server we have used since this account was set up. I just checke the website and now it says 

    FAILED TO FAX [removed per Community Guidelines] 10:52 AM

    on the one that I sent as a test.

  • mttchd's avatar
    mttchd
    New member | Level 2
    2 years ago

    I registered today and I am unable to receive fax. Not too thrilled.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying that, daves1

     

    mttchd, I can see you’ve already logged a ticket about this with our support team. I just left an internal note as well, so they should reach back as soon as possible. 

     

    daves1, I suggest logging a support ticket as well via this form. Feel free to send me your ticket number here and I can leave a message on your behalf, too.

  • daves1's avatar
    daves1
    Helpful | Level 5
    2 years ago

    As of this morning I am able to send and receive faxes.

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