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Forum Discussion
Issue with accessing templates in Dropbox Sign
While using Dropbox Signatures to prepare a template form for a client to sign this morning, I suddenly became unable to access my templates with the following error message displayed:
...
Jay
Dropbox Staff
Dropbox StaffHi Compounder1977, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
Unfortunately, clearing the cache and using a private browser did not work. Here is what I see:
"Couldn't retrieve templates. Reload the page to try again"
- Jay
Thanks for the image, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
I don't know the answer to that question and I'm not sure how to find out. I was just using the template function this morning, and it suddenly stopped working after I sent a form out via the template for a client to sign.
I'm not sure what could have abruptly changed so as to cause a stoppage like I've experienced.
