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Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
3 years ago
Solved

Subtitles not loading in Dropbox Replay

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.  
Dropbox Replay
  • Walter's avatar
    Walter
    3 years ago

    Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

     

    Can you check and let us know if you're still having issues?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi valer2021 - sorry to hear about this.

 

Could you clear your browser's cache and/or try another browser and let us know if you get the same results?

 

If you do, I'd appreciate a screenshot too. 

valer2021's avatar
valer2021
Explorer | Level 4
2 years ago

I deleted cookies and nothing changed.

 

There's really not much to show in a screenshot. The SRT is selected but the subtitles are not visible when the video plays.

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for the additional information and the screenshot too valer2021 - did you just clear the cookies from your browser or did you try another browser as well? 

     

    Does this happen for all files, some or only one in particular?

  • valer2021's avatar
    valer2021
    Explorer | Level 4
    2 years ago

    So, it seems that only the subtitles contained in the same folder as the video work.

    The one that wasn't working was in my computer.

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