Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

areiss954's avatar
areiss954
Explorer | Level 3
3 years ago

Your request contains errors and/or invalid data.

Trying to use a template to send a document out for signing, but it's giving me this error. How do I fix this random error? "The following error was encountered: Your request contains errors and/or...
Dropbox Sign
Error Messages
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi areiss954, I just sent you an email, I'll see you there!

peterdepaulo's avatar
peterdepaulo
New member | Level 2
3 years ago

I am having the same issue now: 


Your request contains errors and/or invalid data!

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey peterdepaulo! Are you seeing this error when going to your Signatures tab, and selecting a template, as well? 

     

    What if you try this via another browser instead?

  • peterdepaulo's avatar
    peterdepaulo
    New member | Level 2
    3 years ago

    Problem:
    * I can't submit the actual document to sign because of this error. This happened on the signatures page.

    Resolution for me: 

    1. Save the document for signatures as a draft.

    2. Close everything

    3. Soft clear cache

    4. Open the draft and resubmit

     

    That worked, but this is still clearly a bug somewhere with state being carried over from a previous form. This is some hidden field getting validated incorrectly on a page that it shouldn't be. 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!