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Matt_G's avatar
Matt_G
New member | Level 2
3 years ago
Solved

keeping promotional storage when returning to Basic

I currently have several GB of promotional storage on the Basic plan with no expiration. I am considering upgrading to Dropbox Plus at least temporarily. But if I should downgrade back to Dropbox Basic, would I retain or lose my promotional storage?

  • Jay's avatar
    Jay
    3 years ago

    Hi Matt_G, thanks for your message!

     

    If you upgrade or downgrade, you won't lose any earned promotional quota on your account. 

     

    The only thing that would change would be that existing and new referrals on the account, when upgraded, would be worth 1 GB each instead of 500 MB each on a Basic plan. Returning to a Basic plan would reduce them back to 500 MB each.

     

    If you have any further queries, feel free to message back.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Matt_G, thanks for your message!

     

    If you upgrade or downgrade, you won't lose any earned promotional quota on your account. 

     

    The only thing that would change would be that existing and new referrals on the account, when upgraded, would be worth 1 GB each instead of 500 MB each on a Basic plan. Returning to a Basic plan would reduce them back to 500 MB each.

     

    If you have any further queries, feel free to message back.

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