Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Harriet 7890's avatar
Harriet 7890
New member | Level 2
6 months ago

Moving from my subscription from Google Play to the App store. How can I do this?

Up until now i have paid for dropbox through the google play store app. I am moving to an iphone. I have set up the drop box app on the iphone but Apple does not have the google play store app. I...
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Harriet 7890, welcome to our Community! 

Just to recap, it sounds like you wish to switch your existing subscription from Google Play to Apple's App store. 

Cancelling your plan through Google was a smart first step. Next, you should wait for your account to downgrade to the Basic plan on your renewal date. 

Could you check your plan page, and let me know what it reports? 

Once that's done, you should be able to access our mobile app, go to your Account tab and follow the steps to upgrade your plan that way.

If you need something else, please let me know and I will be more than happy to help every step of the way. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!