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Re: I got charged $199 for a Dropbox subscription. Can I get a refund?
Hi there,
I'm messaging on behalf of my company dropbox. We just found out that an old employee is still having their dropbox plus paid with our company card, is there a way to get the money back via dropbox or is the only options to ask the ex employee to change their payment method (which will mean we don't get the money back as the automatic payment has already gone through). OR can we call the bank and cancel the payment or is this not possible after the money has already gone out?
Thanks!
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- Rich
Super User II
maddy11111 wrote:
We just found out that an old employee is still having their dropbox plus paid with our company card ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Is there a way to speak to someone in person? Otherwise i have to put to all the bank details in. I just want to find out what the options are before this ex-employee is made aware that we intend on cancelling it?
- Rich
maddy11111 wrote:
Is there a way to speak to someone in person?
If you have a Business account you can initiate a callback from Support through your Admin console. Otherwise you'll need to open a ticket using the link posted above.
Okay thanks Rich, i don't have a buisness account personally but i'm a member of my company business dropbox. I can't see an admin option so i guess i can't request a call.
sorry one last question.
When i open the ticket and it asks for the card number and account - if i put the ex-colleague's account name in will they receive an email?
Thanks
- Rich
maddy11111 wrote:
When i open the ticket and it asks for the card number and account - if i put the ex-colleague's account name in will they receive an email?
I don't know. Technically, the account is theirs so Dropbox would certainly be within their right to notify them of information pertaining to their account. Whether (or not) that happens before or after you succeed in removing your credit card, I can't answer.
