Re: I was charged for an Essentials plan under another email

Good morning, Jay, and thanks for reaching out. 

Yes, in a chat with a representative back in May, he told me what email was used to open the Essentials account, which is extraordinary because I have ALWAYS used one email address from Day One here.

As for cancelling that subscription, although he was very helpful, he told me how to transfer files from my ORIGINAL account to the Essentials account (I have a copy of that chat, btw) and although he never stated this explicitly, he never suggested cancellation as an option and DID tell me that Dropbox never issues refunds when I questioned him about the $37.89 (?) I had paid for my original Dropbox account. I had to think about my next step when I learned last week that keeping the Essentials account would entail my purchasing much more space. 

Seems I just couldn't win for losing here, and I'm hoping you or someone on the staff can help me out—thanks very much!