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Kevin Lato's avatar
Kevin Lato
New member | Level 1
11 months ago

Re: I'm concerned I might be charged after a free trial of the Dropbox Essentials plan

I am going through the same difficulties. I have received an email regarding my essentials free trial and I am trying to log in to cancel my free trial and I cannot see this account.

please help

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Kevin Lato, how are you today? 

    Just to make sure we're aligned: are you signing into the same Dropbox account that received the email?

    When you check your account's plan page, what does it report?

    Let me know, and we'll take it from there!

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