Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Leacato's avatar
Leacato
New member | Level 2
3 years ago

My account shows that someone else is the owner.

My account shows that another person owns it. I'm unable to use features because that person is always on the shared list as the owner. Do I close it and open it under a different email address? I...
account access
Permissions
Share
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there, Leacato, welcome to our Community! 

 

Usually the owner of Dropbox account is the person that is associated with the email address linked to said Dropbox account. 

 

So, if you find the email cat@dropbox.com in my account settings, but I don't have access to that address, then technically the person that owns the email address, can also be considered the owner of the account. 

 

Is that what you're talking about, or are you referring to shared content, and the owner there?

 

If so, then the only person that would be able to change/remove that would be the owner of said shared folder. 

 

If you wish, you can copy the content of the shared folder, and re-create an identical but new folder, that you can then share with the people you want. 

 

I hope this helps!

Duke of Whirl's avatar
Duke of Whirl
New member | Level 1
10 months ago

This has happened to my account, too!  One day, I noticed that the "owner of my paid Dropbox account is someone I thought I didn't know at all, but then realized was once one of clients, for a small and very brief case.  I have had - and paid for - my dropbox account since long before that person was a client, which at this point was a couple of years ago.  ????????!!!!!!!  This is more than a little alarming; I can't share personal information about my cases, my clients, if some stranger has somehow gotten the rights to my account! When I wrote to Dropbox support, I got a bottled response, showing that the respondent had not even read my email.  This is about as critical as it gets for a file storage company.

HELP

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Duke of Whirl - sorry to hear about this. 

    Since you've already contacted our support team about this, could you let us know your ticket ID so that we can look it up in our system too?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!